Turn support chaos into calm, resolved conversations
Deskbird brings tickets, live messaging, and your whole team into one place — so nothing falls through the cracks and every customer gets a fast, clear answer.
Trusted by support teams worldwide
Built for focused support teams
One panel for every ticket, conversation, and teammate — everything your team needs is already on screen.
- Live status badges for every ticket — open, pending, or resolved at a glance
- One sidebar for tickets, messaging, teams, and organizations — no tab-switching
- Assign, comment, and resolve without ever leaving the queue
- Role-based views so admins, supervisors, and agents only see what they need
Checkout button not responding
Amelia Chen
Can't reset my password
Jonas Weber
Refund request for order #1038
Noah Silva
Feature request: dark mode
Priya Nair
Illustrative preview of the Deskbird ticket queue
Trusted by teams worldwide
The numbers speak for themselves — Deskbird keeps support teams moving.
Teams use Deskbird
Tickets resolved
Uptime guarantee
Avg. first response
Support without the chaos
See what changes when you switch from scattered tools to a dedicated platform.
Scattered & stressful
Teams juggling email, spreadsheets, and chat — context gets lost and customers wait.
- 1
Requests buried in email threads with no ownership or single source of truth.
- 2
Agents waste time searching across inboxes, Slack, and spreadsheets for context.
- 3
No visibility into who's working on what — duplicate replies, missed deadlines.
- 4
Scattered tools mean no unified view of customer history or team workload.
Organized & calm
Everything in one place — tickets, messages, and your team aligned on every request.
- 1
Every request lands in one organized queue — searchable, filterable, and owned.
- 2
Full ticket timeline in one view — messages, status changes, and assignments together.
- 3
Real-time dashboards show volume, response times, and team activity at a glance.
- 4
One panel for tickets, live messaging, teams, and organizations — no tab switching.
Everything your support team needs
One focused product — no bolted-on modules, no feature bloat.
How it works
Up and running in three steps.
Step 1
Create your organization
Sign up and set up your organization in minutes — no credit card required to start.
Step 2
Invite your team
Add admins, supervisors, and support agents, and assign the access each role needs.
Step 3
Start resolving tickets
Customers submit tickets, your team responds, and everything stays tracked in one place.
Why teams choose Deskbird
Purpose-built for support — not a patchwork of generic tools.
| Feature | Deskbird | Spreadsheets | |
|---|---|---|---|
| Unified ticket queue | |||
| Live customer messaging | |||
| Role-based permissions | |||
| Real-time dashboard | |||
| Full audit trail | |||
| API & integrations | |||
| SLA tracking | |||
| Unlimited teammates |
Loved by support teams
Don't take our word for it — hear from teams that run on Deskbird every day.
“Deskbird cut our response time in half. The unified queue means nothing slips through — every ticket has an owner and every customer gets a reply.”
Sarah Okonkwo
Head of Support at Finova
“We onboarded 40 agents across three time zones and Deskbird just worked. Role-based access means each team sees exactly their queue, no noise.”
Marcus Rivera
VP of Operations at CloudPeak
“The live messaging integration is what sold us. Our agents chat with customers and see ticket history in the same panel — no tab switching.”
Priya Nair
Support Lead at MerchantOS
Simple, transparent pricing
Pick the plan that fits your team. Upgrade whenever you need to.
Trial
For trying things out
- Unlimited tickets
- Live chat widget
- Full analytics
- Custom widget
Essential
For growing teams
- Live chat widget
- Priority support
- Email support
- Basic analytics
- Custom widget
Professional
15% OFFFor established organizations
- Unlimited tickets
- Dedicated support
- Priority support
- Email support
- Full analytics
- Live chat widget
- Custom widget
No setup fees
Cancel anytime
Upgrade or downgrade anytime
Frequently asked questions
Everything you need to know before getting started.
Ready to simplify your support?
Create your organization and start resolving tickets today.
Create your organizationStill have questions?
Send us a message and we'll get back to you within 2–4 business hours.
Let's talk
Have a question about pricing, features, or your account? Reach out and a real person will get back to you.